Visitor
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1 Message
How do I file a complaint
It has been a very upsetting and triggering experience. I was trying to pay off my device from an old account. I no longer have mobile service through you, however, I'm still paying off the device from said account. No one could help me with my transaction which made me have to call back many times to get someone new, I could not understand accent. All I wanted to do is pay off a device. I didn't want information or access to the account, just pay off the phone. They treated me like I was a criminal and put me on a list of denied access. I want to understand why I couldn't easily pay off my device from my old account. It was my account. Again , I did not want any information. Please help me understand.
XfinityAngie
Official Employee
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2.6K Messages
3 days ago
send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
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