Hello, @user_fhc92r! We appreciate you reaching out to us for assistance! Discovering the phone you planned to use is locked would definitely be frustrating. Just to confirm, are you using a physical SIM card or an eSIM?
We have a dedicated article for activating mobile devices here.
XfinityAldrik
Official Employee
•
2.8K Messages
4 hours ago
Hello, @user_fhc92r! We appreciate you reaching out to us for assistance! Discovering the phone you planned to use is locked would definitely be frustrating. Just to confirm, are you using a physical SIM card or an eSIM?
We have a dedicated article for activating mobile devices here.
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