Hello, user_2xlb0a! It's important to us that you're able to connect your Xbox! Have you tried restarting your Xfinity gateway and/or Xbox to see if it helps? The Xfinity app is a great tool that allows you to check your account status and troubleshoot. Have you tried any of the steps within the app? Is the Xbox the only device receiving this message?
XfinityThomasA
Official Employee
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4K Messages
3 hours ago
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