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10/02/2026 2:18 PM

Help

About a week ago, I ordered a iPhone 18 Pro Max can you tell me when it will be shipping? How soon in desperate need for a new phone?

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Official Employee

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4.5K Messages

3 hours ago

@user_tfm1w1 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you are waiting for a delivery of your new iPhone 18 Pro Max. Since it is a relatively new and popular device it may be on backorder. You can check your shipping status by following the directions here. It provides the same information an agent would be able to provide you. Please let me know if you have additional questions. 

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