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Thursday, October 3rd, 2024 10:52 PM

Help with set up

Help with set up on iPhone 6

3 Messages

3 days ago

I need help setting up the new mobile service on an old iPhone 6

Official Employee

 • 

1.5K Messages

Hello, @user_5fv5qx. Thanks for reaching our team regarding your Xfinity Mobile needs. We can help, however, I'd like to inform you that Xfinity Mobile will no longer support some iPhone 6 or iPhone 6s devices as of November 30, 2024. On that date these devices may lose functionality, including not being able to send/receive calls or use mobile data.

Xfinity Mobile customers who have an impacted iPhone 6 device will need to replace it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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