Visitor
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1 Message
Help with phone order
I ordered a new phone, UPS tried to deliver it to the wrong address, then they left it at an access point, however I didn't have any way to go pick it up, so they sent it back to xfinity. I don't know what to do now because I still need the phone?
XfinityKei
Official Employee
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1.7K Messages
2 months ago
@user_quykq6 Our team is here to help. Can you please direct message me your first and last name along with your full service address so that I can assist wth your mobile order.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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