2 Messages
Help with cell phone
I have been on the phone for 5 hours today trying to activate a new phone and there is an issue with an old email address on the account. 5 HOURS, twice I have asked to the for a supervisor and been put on hold for twice twenty minutes. All I want to to get a new phone activated, should be simple. Both time when I asked for a supervisor the "customer service" people kept trying explain to me why they cannot help me over and over. I am beyond frustrated after being a customer for over 20 years. I dont want to go to a store as even if I have an appointment I have to wait. HOW CAN I GET HELP?
XfinitySean
Official Employee
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840 Messages
5 hours ago
Hello user_uasgvc, welcome to the community forums! I'm sorry to hear that you've been running into so much trouble trying to activate your phone. You've come to the right place, and our team would be more than happy to help in any way we can! To get a clearer picture, can you provide some info about the issue you're having with the old email address you mentioned and how it's getting in the way?
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