Visitor
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1 Message
Help to reset Comcast email password
I recently changed cell phone providers. My email account “[Edited: "Personal Information"]” now says enter IMAP Comcast password. I’ve had this email address for sometime even though I no longer have Xfinity/comcast as a TV, internet, cell phone provider due to moving across country. I was able to go into Comcast and reset password and IMAP setting on my IPhone 15 plus, however I still get message when trying to look at email that the password is incorrect. How can I fix this problem?
Thank you for your help
John [Edited: "Personal Information"]
XfinityAngie
Official Employee
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2.6K Messages
1 hour ago
It sounds like your password was updated, but your phone may still be using old settings. Please try removing and re-adding your email account:
Go to Settings > Mail > Accounts, select your Comcast account, and tap Delete Account. Restart your phone, then go back to Accounts, tap Add Account > Other, and sign in again using your full email and updated Comcast password.
If you’re still seeing an error, try signing in once at xfinity.com/email to confirm your account is active, then attempt setup again.
Let us know if you still need help after giving this a try.
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