Visitor
•
1 Message
Help me
I have a few things that have problems with first thing is a representative sold me the prepaid Internet, then I have a TV box come to find out the TV box will not hook up to the prepaid Internet, so that doesn’t work anymore. Now I would like to trade in a phone and upgrade to a Samsung and every time I’m on the website it says technical difficulties then I call and give the runaround and transfer here transfer there and then put me on hold and then transfer me somewhere else and they said 19 minutes before they can get to me I’m a diamond member. I don’t deserve to be treated this way not saying that I’m better than anyone else. Just think that the processor should be so much easier. Give me so much anxiety
Billy
XfinityJeffB
Official Employee
•
403 Messages
3 hours ago
Hello user_abrg1h, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time, and we will be happy to assist you. This type of situation requires account information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0