Visitor
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1 Message
Help me please this has been a problem for almost a YEAR
Please help me, I am desperate at this point. I traded in 3 phones, wasn't given trade in credit ($2025 total over 24mos) so when they said my bill was going to be over $200 the upcoming month (Dec 2024) I downgraded my data to save $30/mo not knowing that if I did, I'd FORFEIT my promo credit. I spoke with an agent who then DISCONNECTED MY SERVICE and the one phone I WAS getting promo credit on now wasn't and my bill went UP. I've had agents LIE and say they had a refund coming for my overpayment and FAKE CONFIRMATION Number, and people saying they'd help me and nobody has. It's been since last OCTOBER and my bill with promo credits should be $101+ tax & fees and I've been charged 170-195 EVERY MONTH. HELP ME PLEASE GOD
XfinityJohnG
Official Employee
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2.1K Messages
12 days ago
Thank you for reaching out here @user_1h5bwu. I would be happy to look into that issue from here for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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