HELP 10 days trying and no one helps us: Google Pixel 6 overheating and we can hardly use it.

Hi, thanks for ask. No, because i explained to the store associate, i cant left my wife without phone. She need a phone daily.

Yes the box coming from Google. I also talked with another agent by chat, this one talked me, we (xfinity) are going to replace your phone, we will send you one to your home and you send back the bad one to us, you are gonna receive a email confirmation in 30 minutes (was 8 days ago, nothing yet)

Hi there, @user_3lcjlj ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your Xfinity Mobile concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

Thanks, I think i did the DM