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user_3lcjlj
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4 Messages

Thursday, April 18th, 2024 11:25 PM

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HELP 10 days trying and no one helps us: Google Pixel 6 overheating and we can hardly use it.

Google Pixel 6 overheating and we can hardly use it. 10 days ago I went to a store, the person who helped me told me, send it to Google, they will send you another one and you send your phone that overheats. Fill out the online forms in front of it. A box arrived to send the phone. Then we contacted Half an hour ago I texted an agent, he told me I can't help you, go to the store. Please I need a solution for more than 10 days now and my wife can barely use the phone.

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7 months ago

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XfinityVictor

Official Employee

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892 Messages

7 months ago

 

user_3lcjlj "A box arrived to send the phone." Did you use the box to return the phone?

 

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user_3lcjlj

4 Messages

Hi, thanks for ask. No, because i explained to the store associate, i cant left my wife without phone. She need a phone daily.

7 months ago

0

XfinityVictor

Official Employee

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892 Messages

7 months ago

 

user_3lcjlj The box came from Google?

 

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user_3lcjlj

4 Messages

Yes the box coming from Google. I also talked with another agent by chat, this one talked me, we (xfinity) are going to replace your phone, we will send you one to your home and you send back the bad one to us, you are gonna receive a email confirmation in 30 minutes (was 8 days ago, nothing yet)

7 months ago

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XfinityRichard

Official Employee

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1.4K Messages

Hi there, @user_3lcjlj ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your Xfinity Mobile concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

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  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
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7 months ago

0

user_3lcjlj

4 Messages

Thanks, I think i did the DM

7 months ago

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