having problems making telephone calls on my cell phone [Edited]

user_blqjbj Hello and thank you for reaching out via our Xfinity Community Forums. I’m sorry you’re having trouble making calls, I know how important it is for your phone to work when you need it. I’d be happy to help figure out what’s going on.

 

To get a better idea of what you’re experiencing, can you share a little more detail about what happens when you try to place a call? For example:

• Does the call fail immediately, or does it try to connect first

• Are you seeing any error messages

• Is this happening everywhere, or only in certain locations

• Are texts and data working normally

Your answers will help point us in the right direction, so we can get this resolved for you.