Global Travel Pass - No capability to monitor daily data usage

Hey there, user_lyepod! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the data usage while traveling abroad. Global Travel Pass includes 512 MB of LTE data per pass per day, then data is available at 2G speeds. Data used while abroad will count toward your By the Gig or Unlimited data option. There is typically a delay in the data updated of about 24 hours before showing up in the Xfinity App. Are you able to view the data usage within the Xfinity App? You can find details regarding the pass here. 

Thank you for your reply. To answer your question : “Are you able to view the data usage within the Xfinity App?”, the app only shows 3 months of usage. It needs to show ‘daily’ usage since the Global Travel Pass resets daily. 

When the 512mb limit is reached, data at 2G speeds renders streaming apps like ‘Google Maps”, (remember we are traveling), inoperable. 

So how can a Customer track their daily usage when under the Global Travel Pass?

No, Global Travel Pass data is not called out separately. Additionally, it only lists one month’s data total, not daily usage. So it is of no use when trying to track your ‘daily’ Global Travel Pass data usage. 

This resulting lack of visibility means you never know when you will hit the 512mb limit and then suddenly be switched to 2GB data speed, which stops your streaming capabilities (i.e. Google Maps). 

Unfortunately this lack of functionality alone requires me go shopping for another carrier prior to my next travel.  

Other XFINITY users of the Global Travel Pass, please be aware of this hidden issue !