Visitor

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1 Message

Monday, August 18th, 2025

Gift cards

I traded in 3 phones they gave me confirmation that I would get $500 per phone equaling $1,500 back in February of 2025 I am still waiting for them I gave them every last bill I had from AT&T and then still not good enough

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Problem Solver

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887 Messages

12 days ago

@user_parped Have you checked their incentive tracker for any updates regarding this? https://www.xfinityincentivetracker.com/track

Official Employee

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1.8K Messages

11 days ago

 

user_parped My team can help you with your mobile concerns today.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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