Visitor
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1 Message
Getting Ripped Off
I have been a Xfinity customer for years I’m what they called Platinum Customer my Service went out Three days ago I have been troubleshooting for at least two days so finally I bite the bullet and make an appointment for the technician to come out and deal with the problem it’s going to take another day in a half for a technician to come out Now I’m upset because my Bill every month is at least 442.00 and all I get is a technician will be there tomorrow between 1-3 my service been off since the 04/07/25 Now it’s tomorrow and you calling changing it again Come on I’m constantly asking them why is my bill so high and I’m told because you have 7 boxes and seven remotes No I have 4 boxes now this has been going on for years I asked for them to change it they said ok no change I ask for my account to be credited no credit I’m looking for a new cable company this makes no sense at all my service is off to much but they won’t your money 💴🤬🤬
XfinitySara
Official Employee
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1.6K Messages
6 days ago
Hello, @user_7bee16. Thank you very much for taking the time to visit our Xfinity Community Forum with your service and billing concerns. I'm sorry to hear about the trouble you've had getting each of these items addressed, and I'd love to see what our Digital Care Team can do to help. We're great to work with because we are experts in all things related to your account, service(s), equipment, bill, and more! I'm confident we can address all issues at hand, and it would be my pleasure to get started with you today :) Could you please just send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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