Garbled and contradictory reading from scripts

As I write this, I'm waiting for "chat" from xfinity, India Office, of course. I've already spent more than 2.5 hours today and bounced from 3 different agents. They refused to speak with me, and instead would only text. One refused to let me communicate over laptop and wanted me. to use their app. Earlier this week, it was again longer than one hour and no resolution on the same issue.

I was calling to dispute a charge. At no point did these representatives do anything but try to sell me a new plan. I told them that I already had my own modem and did not want an ipad. They continued to read from the same script.