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Galaxy S25+ stolen in FedEx shipment
Xfinity mobile acct #[Edited: "Personal Information"]
I have had several calls with Xfinity Mobile Care regarding a stolen shipment for a new Galaxy S25,
IMEI # [Edited: "Personal Information"]
that is showing on my account as received.
that is showing on my account as received.
I opened Xfinity Ticket #[Edited: "Personal Information"] regarding the device that was stolen out of the box that was delivered by FedEx. I am attaching the police report.
Update: There have been several tickets opened and many customer service reps have told me that I would get an email. And have told me that the stolen phone would be removed from my account and tbe money i paid for the phone would be refunded, and NONE of that has happened. I'm going to keep calling until this is resolved. Police report attached.
Thank you,
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