Visitor
•
7 Messages
Galaxy s20+5g canceling xfinity
I am through with Xfinity I pay $140 a month for basic cable now my Galaxy s20 plus 5G Wi-Fi calling has been shut off for no apparent reason because they don't want to do a security that's a bunch of bull trying to get you to upgrade to another phone in cahoots with Samsung well I am through I own my Galaxy phone my next phone will be a Google phone and it will not be through Xfinity you guys have lost another customer and going by what The Internet's been talking about you guys have lost many customers because of your poor business practices. And your loyalty is non-existent I just went on a road trip Wi-Fi only at this location for 2 weeks only to find out my Wi-Fi has been turned off back in December because my home location I have plenty of cell signal but good news they sent me alert that peacock has this movie playing right now wow pathetic you can send that alert but you cannot warn customers about shutting off their Wi-Fi that's why there's no loyalty goodbye Xfinity oh yes and for the last two years you've been trying to get me to come back to internet because you have junk upload speeds I have five or through Verizon 1000 gig down 1000 gig upload speed which you guys cannot touch the upload speed




XfinityGabriel
Official Employee
•
3.1K Messages
23 hours ago
@user_9cbabc,
Thanks for reaching out. I’m really sorry this experience has been so frustrating. I understand why losing Wi‑Fi Calling and Wi‑Fi access without clear notice would feel unacceptable. Xfinity does not disable features to force phone upgrades, but I agree that the lack of communication and support you received isn’t okay. Your feedback about service reliability, notifications, and upload speeds is valid, and I’m sorry we didn’t meet your expectations. If you’d like, I can review what caused this or help wrap things up cleanly. We are the right expert team to help over social media. To get started, please send us a mod mail message with your first/last name and full address.
4
0