Frustrating xfinity chat experience and nothing solved.

I would like some assistance please, chat has not helped one bit. Here is a quick rundown of what has happened.

I added mobile to our home internet. Ordered a phone. Was never asked for the address since its on file since I have internet already. Address on file includes a unit number. UPS did not receive the unit number. Package got redirected back to xfinity headquarters.
I started a chat on 3/20. Agent said that he would update the address with UPS and Ill still receive the phone. 
3/24 UPS tracking stated that the phone was returned to xfinity.
3/25 I started a chat. Agent said the phone was still in return process but ", as it is in return it can not be resend... However, I have an alternative, that I can expedite this as an exception"  and "I have just raised the ticket for you and our Tier 2 team will get this done for you..." 
3/27 I follow up. The agent tells me to contact UPS....they dont even have the phone. It was returned 3 days before this. "Also the agent says this: After returning it to the sender, delivery will be attempted again. The device will be sent to you again... I hope you understand my point. You do not have to worry; the device will be sent again to you with your address."

Then less than 1 hour later my order gets cancelled. I wanted that specific phone with that specific promotion. I have already bought phone cases and other accessories.

Now I have nothing except 5-6 wasted hours chatting with people not understanding. 

Is there anyone here who can help? I can provide more info if needed. I would just like my original order and promo honored.