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free smart watch scam FILING A COMPLAINT WITH FCC
Amazing to see how many people have been SCAMMED by Xfinity for the "FREE SMART WATCH". I have wasted 3 days on the phone with them. EACH time I must explain the problem EACH time the "rep" says the same thing! We Bought 2 iPhones in February, and the promotion was a "free smart watch" only pay $10/month for the line. My husband didn't want one, I didn't either really, but thought it would be nice to have. My watch showed up a few days after the xfinity service rep helped me set up my phone. When the watch showed up, I called Xfinity service again to help me set up my watch. They talked me through it, I said thankyou and hung up. 10 minutes later had to call them back because It would not pair with my phone. The service rep finally figured out he programed it with a RANDOM NUMBER, NOT EVEN MY CELL NUMBER. He was very nice and said he would fix it. After about 15 minutes on the phone, if was fixed and was working great. Fast forward 6 months and I notice they HAVE BEEN CHARGING ME $13 PLUS A MONTH FOR THE WATCH AND $10/MONTH FOR THE LINE! MY BILL SHOWS THE WATCH WAS DEACTIVATED AND ACTIVATED THE SAME DAY, YET THEY ARE TELLING ME NOPE I MUST PAY FOR THE WATCH????? I am just so fed up with Xfinity... they have the most deceptive bait and switch practices I have ever seen. AT THE ADVICE OF SOMEONE IN THE KNOW... I JUST FILED A COMPLAINT WITH THE FCC. IT IS SURPRISINGLY EASY, AND IT MUST BE ADDRESSED AND EXPLAINED BY A SUPERVISOR WITHIN 30 DAYS!
[Edited: "Solicitation"]


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