tladma's profile

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3 Messages

Thursday, April 9th, 2026 5:12 PM

Free Mobile Line - but hate the phone

I have a bundle... high speed internet & free mobile line.  The catch on this is that I have to use the Motorola phone sent my Xfinity in order to get the bundled deal.
I said yes to that and have been using the phone for 5 months.  I absolutely HATE it.  I really want to be able to use the phone I was using before switching to Xfinity mobile!!!
If I keep the phone they sent (I think it's like $5 per month), can I take the SIM card out and use it in my Pixel phone instead?  Without losing my bundle price?  

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Official Employee

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2.9K Messages

6 hours ago

 

tladma Hello! Thank you for reaching out. The promotion itself is tied to the original line activation, so if you changed the device, it sounds like you'd lose the promotion. Have you spoken to Xfinity Mobile at (888) 936-4968 directly to see if what you are contemplating can be done?

 

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