Visitor
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1 Message
"FREE" apple watch
I contacted Xfinity to cancel my service because my internet bill kept increasing. It had nearly doubled. I am a single mom and trying to stay within a budget and live within my means. I was told that they would lower my bill and also send me a FREE Apple Watch since I was a longtime customer.
However, upon receiving this watch I got a phone call that informed that I would need to activate it and have a $10/month fee. This was not what I was told when I agreed to the terms. I just received the watch two days ago. I do not wish to pay $10/month additional for this watch that I was told was "FREE". This is misleading and I do not appreciate it. I will return the watch, and I am also very disappointed because I feel like I was misled. I am trying to save money and not spend it. Very disappointed. Please advise what I need to do.
XfinityJosephA
Official Employee
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1.9K Messages
2 months ago
Hello, @user_qwttyb how are you? Hopefully all is well overall. I apologize for any miscommunication about the Apple Watch. We need to communicate that with the appropriate promotion there are no charges for the device itself, but there is a month service cost. Hopefully you will keep the services, but you can return the device within 14 days. When did you sign up for Xfinity Mobile?
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user_5v3x7c
Visitor
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2 Messages
6 days ago
I want to sigh up for the free Apple Watch. Do I need a code number to get this free watch at $10 a month
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