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user_iwvkuv
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Monday, July 15th, 2024 5:44 AM

Fraudulent charges

A cell phone to replace a new one that stopped working was supposed to be delivered here FedEx says it was someone signed for it I didn't realize this until a month later when an $899 charge was declined on my card this cell phone never came here both my roommates and I were here that day yet FedEx produces a document with a  mark on it to prove that someone signed for it at this address neither I nor my roommates signed for this yet I'm being charged for it luckily I never have $899 that they can just snatch out of my card I'm pretty sure this is illegal but I am in contact with an attorney so I will definitely be in touch with y'all

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4 months ago

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user_iwvkuv

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4 months ago

Strange it asked me to tag I went to tag twice and it kicked me off the page

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XfinityKassie

Official Employee

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@user_iwvkuv Good morning! We appreicate you taking the time to reach out to our Community Forums Team, and bring this concern to our attention. I would be happy to get you in the right direction for getting this resolved. To begin, can you please send a Direct Message with your name, the name on your account if different, the service address, mobile number associated with your account, and any ticket number s you have been provided? 

 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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4 months ago

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