Visitor
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1 Message
Formal complaint - DO NOT TRANSFER MOBILE TO XFINITY
Last week I transfer all 4 number from my household to XFINITY. 3 transferred quickly but min has not transferred yet (7 days without phone). I have filed a formal complaint with FCC to see I can solve this and will take other actions if XFINITY continue with the disrespect:
1) when on a chat agent drops and keep transferring to others but no one so,ves the problem
2) spent 2 hours on phone yesterday, someone promise calling today with a solution … another lie…keeping telling 24-48 hours but no one is working on solving the problem. It is a disrespect
XfinityAldrik
Official Employee
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2.3K Messages
2 days ago
Thank you for reaching out to us @user_24281g! This is far from the experience we want you to have with our Xfinity Mobile services. Could you please send our team a direct message with your full name, full address, preferred email address, a phone number we can reach you at, and the phone number that has not been transferred? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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