16 Messages

Saturday, July 11th, 2026 11:52 AM

For the 100th time....Cancel my service!

Why I have tortured myself with this company for the past 15 years is beyond me. I cannot even explain my degree of anger. I am so sick of THE worst customer service known to man. I have posted on here so many times and have NEVER, NEVER been satisfied with the end result of ANY issue and that's ONLY if I actually ever even got contacted. I have spent hundreds of hours over the years trying to decipher and work through issues with these people on live chats only to end in such extreme frustration, no assistance what so ever, and just the biggest run around, time wasting, aggravating experience imaginable. Whoever they have working as so called "Customer Service" agents have got to be the FURTHEST thing from knowing anything about Customer Service. I work in Customer Service. I do Live Chat for a huge, successful company and would never be allowed to behave the way these people do. It is such a deplorable disgrace that a company such as this would pay so little regard to implementing and ensuring that they have top notch Customer Service people, practices and policies rather than the absolute most worthless, unprofessional, unhelpful, unknowledgeable, uncaring and simply pathetic offshores just because they can save a dime. I'm going to spare all the cringy details of my latest experience but trust me when I say, the longer you stay the more you will regret that decision in the end. These people no longer deserve my loyal business, my time, SO MUCH TIME wasted, and definitely not my money. I don't care where I have to go as long as it is not here. I have requested to speak with a manager, an ACTUAL manager, that lives in the U.S., that will CALL ME and not hide behind the keyboard in a chat so they can just end the chat whenever they feel only to be suddenly greeted by some new faceless person who knows less than the last, and I EXPECT  and would highly appreciate to be contacted  SOON.  

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Official Employee

 • 

2.4K Messages

26 days ago

 

user_c3vuwh our team can certainly do our part to help with your account. To make changes or cancel we will need to work in a direct message, so we can locate your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." 

 

16 Messages

I have tried direct messaging here and I have tried chatting Again and I have tried calling - and nothing gets fixed!  The chats here and regular chat take literally HOURS which I don't have to spare. I would appreciate a direct phone number, that will get me to someone in charge, who can make decisions and knows what they are doing and can fix it with one phone call. I cannot do this back and forth or waste any more time on chats. The agents are very incompetent which is infuriating. Please, can someone arrange a phone call, at your convenience, to help me?

Official Employee

 • 

468 Messages

@user_c3vuwh, thanks for following up. I'd love to do everything I can to help, our team is limited to providing support via these digital channels, but I am more than confident we can help address your concern. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514 

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16 Messages

I DID do the above started a chat and no one EVER responded.

16 Messages

They finally sent a message asked for my info at 8:02 I responded at 8:03 it is now 8:10 and still no further reply.  You cannot be serious! Who has this kind of time to waste?

16 Messages

It is now 8:15 and still no reply!!  WHAT AM I SUPPOSED TO DO TO GET SOME ACTUAL HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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