Visitor
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1 Message
Filing a clam
as my son was playing Roblox on his phone it started glitching and before you know it, it just turned black now I cannot turn it back on
Visitor
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1 Message
as my son was playing Roblox on his phone it started glitching and before you know it, it just turned black now I cannot turn it back on
DreamSayerZ
Problem Solver
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1.1K Messages
1 day ago
What is the make/model of the phone? Have you tried plugging it in to a charger?
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XfinityBradM
Official Employee
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1.4K Messages
2 hours ago
@user_ohhekc One of the community members provided some insightful questions that help us direct you to the best possible solution. To file a claim with Xfinity Mobile Care you'll want to use our claims website. There is an option to file and track an existing claim. You'll need Device make/manufacturer, model, and IMEI number, Account holder contact information, details about what happened to your device, and a deductible payment (if applicable).
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