Fedex Not Delivering Phone

I ordered a new iPhone 17 through Xfinity on December 5th. It’s been sitting at the FedEx facility an hour away from my town for five days now. I get updates bi-daily about how it’s “On the way” when it still says the name of the town an hour away. I cannot contact Fedex because I just get set up with an ai responder through call and text.

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XfinityThomasA

Official Employee

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3.1K Messages

23 hours ago

kylied1 - Thank you for choosing Xfinity and joinnig us here on the Xfinity Forums. Our team can help with all things Xfinity right here. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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kylied1

Fedex Not Delivering Phone

XfinityThomasA

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