Visitor
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3 Messages
FedEx lost my package with my phone
FedEx lost my package with my phone inside. I filed a lost package claim and FedEx sent me an email back confirming they're unable to locate the package which means it's lost. There's a ticket in your this but trying to find an email address to forward the email from FedEx to hasn't worked since the agents don't know them. I want to get the resolved asap so I'm able to actually go in store to get my new phone so this issue doesn't happen again.
Has anyone had this issue happen to them?
Thank you
XfinityRichard
Official Employee
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2.7K Messages
2 days ago
Hi there, @user_wrzaua ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that your phone was lost. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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