Visitor
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1 Message
FedEx delivered an empty box - no phone
FedEx came to deliver my phone today, the driver said to look in the box as it appeared to be tampered with and very light. No phone was in the box. I did not sign for it and the driver took the box and left. How do i get in contact with xfinity support to get a replacement phone delivered? I'm not getting much assistance from the online chat, or through my account.
XfinityRichard
Official Employee
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3.5K Messages
1 hour ago
Hi there, @user_5zz54g Thanks for reaching out to us on the Forums! I'm sorry to hear that you received an empty Xfinity mobile box. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!
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