False "Incompatible Phone" Error on Factory-Unlocked Samsung S23 (SM-S911U1) - eSIM Whitelist Request

Hello Xfinity Community Team,

​I am trying to activate an eSIM for my factory-unlocked North American Samsung Galaxy S23 (SM-S911U1) on Xfinity Mobile under the BYOD program.

​When I enter my IMEI into the online portal, the system returns the error:

"Unfortunately, your phone isn't compatible."

​I have verified that the device hardware is fully unlocked and fully compatible:

• ​Model Code: Genuine US Factory-Unlocked variant (SM-S911U1).
• ​Hardware Scan: Turning off automatic selection under Settings \rightarrow Connections \rightarrow Mobile Networks \rightarrow Network Operators displays T-Mobile, Verizon Wireless, and AT&T.

​It appears my IMEI is simply missing from the backend Verizon/Xfinity Device Management Database (DMD) lookup whitelist. Could an Official Employee please assist in opening a Tier 2 technical ticket to manually map my IMEI so I can complete my eSIM activation?

​Thank you,

Pramod