Visitor

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2 Messages

Friday, February 13th, 2026 5:50 PM

failed porting failed activation to to swapped imeis/devices

The long and short is upon initial activation the IMEI numbers were swapped by one of the rivers than it is and the two Samsung devices failed activation

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Official Employee

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2.2K Messages

18 hours ago

@user_vsqdgk I'm sorry to hear you had two devices fail activation.  Did you purchase these devices from us or another place? Is this two new devices? Did you use the Xfinity app for the activation? 

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