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Tuesday, April 8th, 2025 1:22 AM

Extremely slow loading by certain apps

I I just switched to an Xfinity plan on my Android phone last week.  Ever since I switched, apps like Outlook, Substack, etc., that are feeds from some platform can take up to 5 minutes to load.  For example, it can take up to five minutes to populate the content of a text email when I try to open individual emails in Outlook.  Is this true in general with Xfinity phone plans or are there settings to be set to overcome this?  It is definitely making me rethink whether switching to an Xfinity plan is worth it.

Problem Solver

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742 Messages

1 month ago

@user_mvhgz0 Which device are you using make/model that is causing your apps to load slow? Have you checked that your phone is fully updated with the operating system and the apps? Also try powering off the device and restarting it.

Official Employee

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2.2K Messages

30 days ago

 

user_mvhgz0 Hey there! Thanks for posting on our Community Forums. I have Xfinity Mobile and have never experienced anything like that. Is your device up to date with the latest OS? Have you tried uninstalling and reinstalling the apps to see if that helps? 

 

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