Extremely Disappointed with Service and Unresolved Smartwatch Issue

Good day,

I am writing to express my deep disappointment with the service I’ve received. As a Platinum member, I was informed I would receive a $300 credit toward the purchase of a smartwatch. However, the entire process has been frustrating and still remains unresolved after more than a month.

When I initially visited the store to redeem the offer, the smartwatch I wanted was out of stock, so it was ordered for me. Later, I was told that the item was returned to the shipper for no clear reason. I went back to the store to try again, only to be told that my account was locked due to a supposed mismatch with my Social Security number and date of birth.

I was advised to contact both the credit bureau and the Social Security office to resolve this issue. I did so immediately and was told by both parties that there were no problems or freezes on my account.

Since then, I’ve spoken to multiple representatives in-store and over the phone, but no one has been able to help me. I simply cannot understand how a $300 smartwatch offer is promoted to loyal customers when there seems to be no ability to actually fulfill it.

This experience has been frustrating, time-consuming, and unacceptable. To date, I have not received a call back or resolution, and I still do not have the smartwatch I was promised.

I would appreciate immediate assistance in resolving this matter.

Sincerely,