Existing Xfinity Mobile escalation – unresolved device delivery

An escalation has already been opened (ECM0025787590), and I have the complete chat transcript documenting the issue and can provide it upon request. 

I need assistance with an unresolved Xfinity Mobile device delivery issue. I have already paid the required down payment, and an escalation ticket has been opened. My most recent support chat was ended by the representative without notice while I was still waiting for answers.

Xfinity is requiring someone to be at my residence to sign for the delivery but cannot provide a delivery window. I was also told that the shipment cannot be held at a FedEx location, redirected for secure pickup, or transferred to an Xfinity store.

I reviewed both the Xfinity policies provided to me and FedEx’s published delivery and signature policies. FedEx offers different options depending on the service and restrictions selected by the shipper. I have not found a general FedEx policy stating that a phone shipment can never be held for secure pickup.

I am not asking to bypass the signature or security requirement. I am asking Xfinity to identify the specific FedEx service or shipper restriction applied to my shipment that prevents Hold at Location or another secure delivery option, and to provide a workable way for me to receive the device I already paid for.

Please review my existing escalation and previous chat transcript rather than requiring me to start this process over again.