8 Messages
Existing customer help please
Been with Xfinity mobile for 5 years and Xfinity for over 40 years. I would just like to buy a iPhone 17 pro max as an existing customer with no trade in or having to sign up for premium 50 dollars a month service I have no need for. I would like to be contacted immediately to helped by a knowledgeable Xfinity customer service representative. Please help me.
[Edited: "Personal Information"]
XfinityNatalie
Official Employee
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308 Messages
2 days ago
Hey there, user_hnhx75! We appreciate you reaching out to us on our open XFINITY Community Forum door. We would be more than happy to help you upgrade to the awesome iPhone 17 Pro Max! Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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