Visitor
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1 Message
Executive customer relations
Xfinity rep accidentally sent me 8 different shipping labels within 60 seconds for a return and their records don't indicate that I used a label that they have on their end. Their different tracking information says the phone never left my city, but the tracking information I have from my lable indicates it was delivered and signed for by the Xfinity warehouse in Tennessee. I also had a separate device that was delivered with a separate tracking number that the same day and time and by the same person. I already received the refund for the one without issues. This is a very complicated issue that cannot be resolved by the automated system or regular call agents incapable of communicating with the warehouse. Not only have I not received a refund from my sales tax from my device being returned in a 14 day window, but I may get charged for the total cost of the device if this is not resolved in a timely manner. Please help.
XfinityLinda
Official Employee
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2.8K Messages
1 day ago
Oh, no! This does sound like a huge mix-up @user_7rm4tk. No worries. You've reached the right team for help. We'll have to dig in a little further to help get this turned around and back on track for you. Please send us a Direct Message with your name and service address. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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