Good Morning, @user_2ebaxj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the eSIM and your device. Just to ensure we are on the same page, did your device previously have an eSIM before the update? Have you attempted to get a new eSIM? You can find the steps here. Please let us know if that works.
XfinityAdrienne
Official Employee
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2.2K Messages
24 hours ago
Good Morning, @user_2ebaxj! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the eSIM and your device. Just to ensure we are on the same page, did your device previously have an eSIM before the update? Have you attempted to get a new eSIM? You can find the steps here. Please let us know if that works.
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EG
Expert
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120.1K Messages
21 hours ago
The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.
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