Visitor
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2 Messages
eSim
I recently got a new iPhone 17 standard yesterday. I did every possible step to ensure that I can receive incoming calls which the issue still persists. I did a diagnostic and it showed a malfunction issue with eSIM… this is frustrating! I have to go back to Xfinity store again to get this resolved.
XfinityAdrienne
Official Employee
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2K Messages
7 hours ago
Good Afternoon, @user_tqtfun! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the eSIM and it not working. Did you get everything resolved with visiting the store with the eSIM and is your phone working? Please let us know.
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