eSIM can’t be activated!

Question

The eSIM for my new phone can’t be activated no matter what support attempts to do.  I was on the chat and then phone with them for six hours yesterday and my new phone still doesn’t have the eSIM setup and I can’t use my phone! The IMEI number is fine, but as soon as I add eSIM it gives me an error.  This happened the first phone I got as well.  I now just want to cancel with you and switch to another foamy but I can’t even do that because in order to get the transfer number I need to get my six digit code which I can’t since no eSIM!!!!

XfinityEricB · Answer

user_pzsciq Thanks for reaching out to us here on Forums about your recent experience with your mobile phone issue with getting an eSim set up on it. I aplolgize it has been harder than expected for you, and we are happy to help as much as possible. Have you been into a store to have them try to put an eSim on the device at this time as they are pretty good at it as they are able to handle the concern in person?

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user_pzsciq

eSIM can’t be activated!

XfinityEricB

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