eSIM can’t be activated!

The eSIM for my new phone can’t be activated no matter what support attempts to do.  I was on the chat and then phone with them for six hours yesterday and my new phone still doesn’t have the eSIM setup and I can’t use my phone! The IMEI number is fine, but as soon as I add eSIM it gives me an error.  This happened the first phone I got as well.  I now just want to cancel with you and switch to another foamy but I can’t even do that because in order to get the transfer number I need to get my six digit code which I can’t since no eSIM!!!!