Escalation needed

I purchased an Apple Watch from Xfinity. It has cellular ability, which is why I got it… however, when I try to activate the line on Xfinity. It fails everytime and customer service has been awful. They seem unknowledgeable, irritated, and happy to run the clock without finding a solution. I’m exhausted and deeply regret this purchase. Please please please connect me with someone who is knowledgeable. I’m trying to do exactly what Xfinity wants (buying from them and adding a cell line), and it isn’t working. This shouldn’t be so difficult to solve. BBB is my next call.

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XfinitySeth

Official Employee

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1.7K Messages

1 hour ago

Goo day user_le7tu0 👋 I'm glad you came to us with the trouble you've been having in getting your recently purchased Apple Watch activated and I'm sorry what you detailed for us has been your experience so far. More than anything we'd love to make things right if you're still needing help by ensuring your line is active with no more road blocks.

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

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user_le7tu0

Escalation needed

XfinitySeth

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