Visitor
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1 Message
Error message that I am over the number of set lines on a payment plan despite paid BYO phones from Verizon
I am trying to upgrade my phones which I brought to Xfinity from Verizon paid in full. I have no lines on a payment plan yet it will not let me check out due to recurring error message that I am over the number of set lines on a payment plan. Please advise and assist with this issue as no one via chat or phone can resolve this.
user_erpvjm
Visitor
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2 Messages
18 minutes ago
Same thing happened to me. I paid mine in full before the 24 months on a iPhone , iPad and I watch only have one line open. All from Xfinity mobile. I can’t get past the payment screen it keep saying have to many lines. Talk to a supervisor she stated there was a freeze and no worries they will unfreeze within 24-72 hrs. I think am being it’s an issue because paid in full with all the above before the 24 monthly payments. I noticed on this forums it’s happening to a lot of customers.
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