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Friday, November 29th, 2024 7:48 PM

Entered the wrong transfer pin and cannot restart activation process

I entered the wrong transfer pin information during activation and now the xfinty app just goes in circles asking me to activate then says its locked. The number isnt locked i just put in the wrong pin but i cannot go back to change it. Need some help

Accepted Solution

Official Employee

 • 

1.5K Messages

25 days ago

Hello @user_xxdalx well need to work with the appropriate Xfinity Mobile contacts to work on fixing this issue. When you have a moment send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

2 Messages

I got help by requesting a agent to chat with, kinda long process but was able to get everything figured out.

Official Employee

 • 

1.6K Messages

@user_xxdalx Thanks for letting us know! I'm glad to hear you were able to get assistance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Problem Solver

 • 

628 Messages

27 days ago

@user_xxdalx You'll need to reach out to Xfinity Mobile directly for assistance. The folks in this forum are limited on the types of support they can provide. 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile

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