Empty box, no phone

Xfinity customer for 5 years and never had a problem. Ordered a replacement iPhone 16 and yesterday I received an unopened box from UPS with inside an information card from Xfinity and an empty iPhone box.

I called Xfinity and a rep promised to open a ticket. From reading this forum I don't have high hopes that will lead anywhere so I'm posting here to proactively get this escalated and resolved as quickly as possible.

Thanks