Employee iPhone upgrade for existing customers

Wanting to upgrade my iPhones , I am a employee and not seeing anything except the trade in which is nothing is there any other options

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XfinityMarcos

Official Employee

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2.4K Messages

2 years ago

Hey there user_u8airx, to help with your upgrade request you'll need to reach out to XPE services. Have you reached out to them for support?

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user_u8airx

2 Messages

How do I reach them?

2 years ago

0

XfinityAldrik

Official Employee

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2.6K Messages

Sorry about the confusion @user_u8airx, typically employee accounts require support from the XPE team. Your supervisor and/or HR can assist with reaching out to them.

Although, our team can assist with Xfinity Mobile services on employee accounts. Could you please send us a DM with your full name and full address? We are available from 6 AM to 12 AM EST. While we will not be able to assist with upgrading your iPhone tonight, we’d love to continue working with you tomorrow! To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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2 years ago

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user_u8airx

Employee iPhone upgrade for existing customers

XfinityMarcos

user_u8airx

XfinityAldrik

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