Employee accidentally canceled my order, removing promo

On october 9th, i did the $1100 trade in for the iphone 17 pro max with my iphone 15 pro max. Paid for it and everything, and went along my way.

on the 17th, i look at the order and they ordered me the wrong color. I was very explicit on the color i wanted.

So i go into the store, and see the same dude who did the order for me, i let him know what happened and he opens the order and as the manager is coming up to see what is going on, the employee goes "oh ill just cancel and re-order" the manager instantly tells him stop dont, but it's too late. The manager then explains i am no longer eligible for the $1100 off because it's no longer available. my order was canceled without my consent, the manager even went "why would you click cancel" to the employee in front of me. And basically told me i can sign up for the $830 promo, and he will send in a ticket to see if they can get the promo applied, but that there is no guarantee.

Due to the employee in store canceling my order without my consent, i am no longer able to get the phone i wanted. They offered no remediation, no sorry, nothing, just a simple "do the $830 promo" and they would send in a ticket to MAYBE get the $1100 promo.

I want to make a point to say i am always very nice to employees, i am young and work retail myself. I know how hard the xfinity employees work and how awful some customers treat them, so i go out of my way to be as easy to work with as possible. This is unacceptable to me. The manager then left for the day immediately without seeing me out. I asked for the managers name, and the employee gave me his first, and when i asked for his last, he went "you dont need to know his last name." when i asked for a regional manager they told me they didnt have one.

So i'm stuck without a phone, and a maybe that i will get this promotion applied. I am so so so so so upset. I didnt want my order canceled. I just wanted the color i had asked for. I would have said "No dont cancel" if i knew any of this would have happened.

OH! And when i called customer service, they said it looks like the store deleted the history of the cancel to cover their tracks. I even asked "do you think they did that to cover up what they did" and the woman on the phone said "absolutely they did" The woman on the phone was nice but said she would send in a ticket but wasnt sure what they could do.

God i am so devastated and upset. i really wanted this phone. i legit had it paid for an ordered.

edit: i want to say since the original meetup, i have met with the manager again and he basically expressed his sincere apologies and that the issue was due to a language barrier with the employee. he was very pleasant but basically said not much could be done, but that he would try to make some calls.