Visitor
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2 Messages
Eligible for Elite Upgrade, but am told over number of lines one can have on DPP
I have been attempting for 3 weeks to upgrade my devices but keep getting the same message.
You're over the number of lines you can have on device payment plans.
I have no device payment plans. I brought my fully paid for devices with me to Xfinity. I have been paying my bills on time every time. I have excellent credit.
I have spoken with numerous agents over the phone and visited a store twice to no avail.
I have seen posts on this forums from people with the same issue.
Someone, please help.
I have seen responses from XfinityMartyR. I’d appreciate the help!
XfinitySean
Official Employee
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189 Messages
19 days ago
Hey there user_vkbflg, thanks for reaching out through our community forums! Sorry that you're having so much trouble upgrading your device! You've come to the right place for help, and we'd be more than happy to take a look to see what might be preventing that upgrade. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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