Eligible for $400 Xfinity Mobile Email Reward Since April 20, But Never Received It

Hello,

I purchased Xfinity Mobile with 2 lines on April 20 and was eligible for a $400  email reward card promotion. However, I have still not received the reward or any updates about its status.

I believe I met all of the promotion's eligibility requirements, and it's been several months since I signed up.

Has anyone experienced a similar issue? If so, how was it resolved? I'd also appreciate it if a Xfinity representative could look into my account and help me determine the status of my $400 reward.

Thank you!