3 Messages
[Edited]
xfinity mobile is charging me illegally for a phone they forgot to not activate when I was told the phone wasn’t eligible for activation because it was still locked in with Att. They are saying I still owe the $300. We need to [Edited: Solicitation]
XfinityThomasA
Official Employee
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1.3K Messages
11 months ago
Hello, @user_0e4ec0. It's important to us that you're all set with your Xfinity Mobile services. To be sure I understand; you had mentioned bringing a phone over from AT&T which is locked. Is it locked because it has a $300 balance remaining with AT&T? In addition to being compatible, your device also needs to be unlocked. Carriers often lock the devices they sell so they won't work on other networks. Your device may also be locked if you still owe money on it, but you can usually unlock your device once you've paid it off.
I also wanted to share the steps to activate your phone with Xfinity Mobile using self-service options. And, important information about bringing your own device (BYOD) to Xfinity Mobile.
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user_6b8c53
Visitor
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2 Messages
10 months ago
I am now getting overcharged as well. I have had it with this company after ripping me off in the first place with some deal I never got.
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user_cy5u6d
2 Messages
8 months ago
Xfinity mobile was charging for a service I never used from 2021 to early 2023. When I found out, I gave them a call and they were able to verify that the service was never used and promised me a refund. Fast forward, I never got any refund and I called them multiple time to check on the status, every time they tell me to wait. Today I gave them a call again and please guess what the regional manager Paul told me. "Your case was cancelled because it was more than 6 month ago". So to get this straight, you guys promise for a refund of $750 then wait it out till it times out so it perfectly fits the refund policy ( POL1282 )? How this does not violate Virginia Consumer Protection Laws? We really need to file a class action lawsuit like the other person is saying, regardless I am considering legal actions.
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user_xy7dvr
1 Message
8 months ago
They sent me a phone I never excepted and charged me 220$ a month for it they won't do anything about it my son only used the phone on wifi and I was told that because we didn't turn off Mobil data it was still using it 🤯 a phone on wifi still using data how does that work? It's such a big scam I'm ready for class action lawsuit! I can't even understand the person I speck to and the supervisor is always to busy to talk!? Anyway what happened was I Start a chat with xfinity to try to lower my internet bill. The lady on the chat was pressuring me to get a phone. She sent me some link as I was reading over the paperwork on the link. She says I just need your confirmation. And then she says oh, I've received a confirmation. My response to her was. I didn't confirm anything. I don't know if I want the phone still. I was sent the phone anyways. I was told if I activated it. It would lower my bill and my bill will be $87 a month for the phone. Am I internet no, I'm being charged 90 something dollars a month for internet and $220. For a phone I didn't even want plus I have to pay for the phone itself. No one will listen to me. They all treat me like i'm crazy and they won't give me my money back
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user_90c81s
1 Message
7 months ago
This is what is happening to me initially I wanted internet through the ACP. Unfortunately I made the mistake of accepting their bundle offer that would allow me to get internet and mobile for $25. They dropped the ball on the ACP and was billing me the full amount of both internet and mobile. Overdrawing my account. They don't take responsibility. They lie saying they are going to open a ticket to resolve the issue. No ticket so that was a lie. They lie saying that the supervisor is in a meeting, not available, helping other customers and that they will give me a call back. No call, no ticket and no escalation. Everyone keeps passing me to other people. I've probably made over 100 calls from June 2023 to now. I get people from all over the world except no people from the U.S. I've gotten Jamaica, Thailand, Colombia, Indonesia, Phillipines. Everyone promises to help but they blame another department and transfer me to another agent that tells me the same. Over the last 3 days I've talked to well over 12 people that promise to help and nada. They pressured me to get on repayment plan with hopes that they resolve the issues and even when I made a payment on that they still cut my service. I tried to reach headquarters but from what I am receiving they have no headquarters.
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kevintimba
New Poster
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6 Messages
5 months ago
[Edited: "Soliciation"] "free phones" which aren't free. Beyond that, the people at the comcast center gave me tech support numbers which were actually numbers for high-pressure [Edited: "Inflammatory"].
(edited)
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user_bnlzk2
5 Messages
5 months ago
Had the same problem of being overcharged for services I did not receive. After being on numerous grueling customer service calls trying to get this resolved to absolutely no avail, my money got sent to the debt collector. Once I posted here, I was able to get help.
It took me a whopping 6 months to resolve these issues and get my refund to my bank account. Highly recommend that you all document every interaction as customer service (on the phone and on the app) will try to gaslight you! The support from this public platform seems to be the only way of recourse, but I'm happy that there even was a recourse.
Also, remember to remove any saved payment methods at your earliest convenience! I'm trying to remove my saved payments so that XFinity cannot rob me again and cost me several additional hours of my life to get a refund. However, the website has restricted my access to the "Payment Methods" page and I'm unable to remove the saved payments. I have no more subscriptions to Xfinity. There should be no reason for me to have any payment methods saved. Yet, the website is not allowing me to unsave anything.
(edited)
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