Visitor
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1 Message
[Edited: Language] by Xfinity - [Edited: Language] and Service Ever
I was [Edited: Language] internet into getting a phone and iPAD - the rep confirmed 3 times that I will be charged ABSOLUTELY NOTHING for 2 years. Then, comes the devices and the bills.
They sent me 2 phones and 1 iPAD. Which I returned immediately once I realized I'd been scammed and after hours of customer service back and forth. Then, another iPAD shows up. And I can't get it returned.
The store says I've had it for more than 14 days (but I never ordered it) and told me that customer service would have to give me a return shipping label - but the customer service has transferred me 1,000 times and I was promised I'd get a shipping return label and never got it. Every rep on the chat just 'hangs up' and another rep picks up and starts all over again.
[Edited: Language]
[Edited: Language]
Take back this iPAD that I NEVER ORDERED!!!!!
XfinityChelseaB
Official Employee
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1.7K Messages
6 days ago
Hello @user_rtot2v, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message
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